1. No online payments on this website
You cannot buy services or make payments through this website. The shop-style controls in our Experience Lab are concept demonstrations only. Nothing in them is sold, and no payment can be made through them.
2. Free consultations and quotations
Initial consultations and project quotations are free and do not commit you to anything. A quotation remains valid for 15 calendar days from the date we send it.
3. Written project agreement
Every paid project has its own written agreement, made before work starts. It sets out the scope, deliverables, how the prototype is accepted, revisions, payment deadlines, cancellation terms and how intellectual property in the finished work transfers to you. That agreement contains the detailed commercial terms for your project. This policy explains the principles we apply. Any refund will follow applicable law and your signed agreement.
4. Payment structure
- 10% before work starts.
- 60% at the agreed prototype milestone.
- The remaining 30% before final handover.
The exact amounts and due dates are set out in your project agreement.
5. Cancelling a project
Either you or Pixloom may request cancellation, subject to the written agreement. Cancellation requests must be sent by email to pixloomwebstudio@gmail.com.
How a cancellation is settled
Settlements are based on the work actually completed and any documented project expenses. Completed work is measured against the agreed milestones, deliverables and documented progress. Payments already made are not automatically non-refundable. Depending on the reconciliation, the settlement may result in a refund to you or a remaining balance payable to us.
Before work begins
If a project is cancelled after an agreement is signed but before work begins, there is no completed work to account for. The settlement then considers only documented project expenses already incurred with your prior written approval.
After work begins
The settlement considers the milestones, deliverables and documented progress completed up to the cancellation request, together with documented project expenses.
If Pixloom cancels
If we cancel a project, you receive a refund for work not completed, after a fair reconciliation of payments made and lawful expenses incurred.
6. Third-party expenses
Some projects need services from other companies, such as domain names, hosting or software subscriptions. We pay for third-party expenses on your behalf only with your prior written approval. Refunds of those costs depend on each provider's own terms.
7. Deliverables after cancellation
You receive the completed deliverables you have paid for, subject to any third-party licences and your written project agreement.
8. Refund processing
Refunds are processed within 14 business days after the final settlement is agreed, subject to applicable law. The time it takes for money to reach your account also depends on your bank or payment provider.
9. Questions and disputes
If you have a concern about a payment or cancellation, contact us at pixloomwebstudio@gmail.com or +91 8220103602 and we will work with you to resolve it. This policy does not limit any rights you have under Indian law, including as a consumer.